Amazon.in service is lightning fast and one can chat or place a call to connect themselves to a CSR through their website in case of any issues or clarification
Compared to some other websites, Amazon is very diligent and punctual
I ordered many books, gadgets and home appliances from Amazon and in rare cases where I received damaged or below quality products, it was easy to arrange for a return and process a refund
Amazon restores my faith in online shopping, unlike many other stores which offer steep discounts on below par products and with horrible return / refund procedures
It is unfair that Amazon received a below 4 rating