Amazon.in is a great site to order products. Starting from the customer service, amazon tries their best to solve problems of customer. They are responsive, helpful, and have a well behaved staff. Coming to the product quality, amazon will not deliver you the fake or second hand products. The quality is genuine. Talking about delivery time, amazon is really fast and reliable. It also have options for 1 day delivery. The app and website are the lows of the company as the interface is not attractive to users. Also when you filter the search of any product it can give you some not at all related products which is not good. For ex - if you have searched for sports shoes of nike then it can give you purses and leather shoes which are completely irrelevant. And this really happens. I feel this is the only disadvantage of the company. last word about amazon: AMAZON IS COMPLETELY RELAIBLE.