I had ordered a medical device on 22 july and immediately canceled it after one hour and sent a mail to the seller but the seller shipped it anyway. After 5 days I raised a return request and sent a mail to seller for refund seller replied that no refund is possible on 9th Aug. I contacted amazon immediately and they said that they will look into order and I made 5 call with a span off 10 days for resolution of the order but to no avail. Finally in the sixth call I asked the executive to transfer the call to supervisor and the way supervisor spoke it put me off her reason was that since I did not respond to suppliers email on 9th I cannot claim for refund.
After I cancelled the product and I claimed a refund after 5 days which within the 10 days return policy. Since amazon is the biggest online retailer now they are acting pricey I wish Flipkart can give as good a customer service since I am closing my account in amazon I always felt guilty of supporting amazon since its an american brand they came after 2 years of flipkart starting their operations in india why did it take so long to for amazon to come to India even though they had such a big development center in india enterprenures they thought we are poor and we are not worth to invest in CNN and BBC show only the poor and unhealthy population, gruesome rape, dire conditions in india but they want to first invest in india take over the market monopolize it and treat people as crap because they cannot handle more than what they have now so better to reject demanding customers and generate revenue from lateral sales.
Please look at what american Media are saying in the open in the below show young Turks and this is just one episode they repeat and portray Indians as dirty, unhygienic and poor in many episodes they do so
https://goo.gl/bMgCSi
https://goo.gl/3nJmiM
https://goo.gl/vMWwYt
https://goo.gl/PvKg6P
https://goo.gl/69ncJi
https://goo.gl/Bb6Tvs
https://goo.gl/8Eq7gN
https://goo.gl/3XimJV
https://goo.gl/mXNHXM