Very bad service. Its been more than 6 months. All I get is false reasons but till now I have not received my items which I ordered as my points redemption. I’ve repeatedly tried to reach out your customer service but every time there is a blatant lie being told about the status. And absolutely no attempt from amex to keep me informed or any intent shown to resolve the issue. I’m very disappointed and frustrated with your levels of service.
In fact, its no service at all. I’m now determined to do my bit to make sure I pass on the message to everyone I know through every forum I know about the pathetic service levels or amex.
Order number: 1842364
One of the complaint numbers: 13343050