Please avoid this shop as much as possible. I really had a very bad experience with this shop.
I felt humiliated in front of other customers. Angadi silks might have a great name but with this attitude they might not survive. They dont believe in anything called customer friendliness, or making the customers happy. They showed us that only money matters. Recently I purchased a saree from this shop worth 14k. There are two ladies who manage the shop, One mid aged and one elderly lady. When I was selecting the saree the elderly lady was saying so many nice things,
this color will look good on you and etc. They try to push towards higher price sarees and for customers who shop for more amount they were all smiles, taking the sarees to car, arranging refreshments etc.
Their real nature came out when I went for an exchange the next day. The day I purchased the saree,
I opened it fully at home and I was not able to fold back to its original form. I managed to fold it in a nice way and next day me and my friend went to exchange the saree. In the billing counter they verified the bill and called the mid aged lady for verification. I think her name is Padma, not sure though. The moment she touched the saree she said it cannot be exchanged. The reason she told was really lame and I really got angry. She said that the saree has lost its foldings and it cannot be folded back as it was in the shop. Is that an excuse, common you gotta be kidding me. Are all silk sarees when weaved they fold it in this way? You should have seen that woman’s face. They were all smiles when we were buying, now they were looking like rock. Common, you can discuss and advise not to do such things, may be they can even say a word when the purchase is done itself that the Saree should exactly be in same condition. They give just 3 days to as exchange period, so its worth mentioning when you buy itself. I understand that folding the saree to its original way or ironing out is extra work,
but for that they need not be this rude.
This lady took the saree to the elder lady and she started saying - what you have done to this saree?
She repeated this sentence loudly and everybody in the shop were staring at us. She was also saying - Who will buy this saree now and No other customer will make such mistakes. It was really annoying and my friend got very angry and she said we made a mistake of folding like this. By now the middle aged lady said I cannot exchange the saree and gave the saree to the billing counter. I requested the billing counter people to help but they said if they agree we dont have a problem. The middle aged lady started saying that if manager comes to know he will scold her. I asked her that I will talk to the manager but she completely ignored me and started walking whole length and breadth of the shop.I was angry enough to leave the shop but since it is a costly saree I requested her to try folding again to its original way. They called a sales person to do that. Meanwhile the old lady again saw the saree and said - You have bleached the saree, and she started showing that to a customer who was selecting sarees asking will you buy this saree. Thankfully that guy was able to fold back properly and they agreed for an exchange. It was a nightmare experience and I have done exchange before in other shops. Beleive me nobody behaves like this. They may be business people but without customers they cannot do business. They have to seriously take behavior lessons. My friend was thinking of buying a saree after the exchange but because of their behavior she did not want to buy here. In future if anybody asks for suggestions also we are not going to recommend Angadi silks.
The management should analyze how the shop is being run.