I am sending this note as a loyal customer to a store for the last 8 years and with much dissappointment now!!
I have always visited Angadi Silks for purchasing sarees, whether it is for gifting, for marriages, or just for an evening wear. It was all good. We go there, with an inclination to buy, the sales personnel and the store staff are kind, after we pick up one or two, sometimes, we may even be asked for coffee or a cool drink...loved every experience
Last year, a day before Diwali, we purchased 2 bandhini sarees. I gifted one of them to my mother in law after two months of her return from the US. She wore it two/three times and started noticing that it is tearing, as she tried to drape it or while taking it off...
As a family, we were so confident about the relationship and trust with Angadi that we took it there, explained our case and even looked for other sarees that we may pick up, when this one is exhanged. One Mr. Prasad politely and convincingly said - "this is from our store and I can see that it is old stock. We will do the needful when the owner returns in one or two days"
However, when we called back (since they did not bother to call us) the "owner" of the store to ask about what they would do, they completely refused to take any ownership for what had happened and spoke in "strangely odd language" with my mother-in-law. She spoke about sarees and how they should be taken care of and the rest of it, denying that it was bought less than a year ago. It was odd because my mother-in-law has only worn sarees and she is 70!!
I am appalled because the trust I had did not prompt me to preserve the bank statement that was 8 months old and my confidence fell. I also realised how many times I have gone back to smaller stores and even if they don’t remember me, they would trust me. I also started to compare the staff in Angadi with those in NEERU, a store that is close to angadi silks, where the store manager has been so trusting with me in the past.
My husband visited angadi Silks to meet this lady who is supposed to be the owner. She told him that she was not the owner and the real owner would be back soon and they would let us know.
We are still waiting!!!
A big store with no trust and a small heart! I know my not being a customer there will make little difference to their business or their popularity, but I felt it is only right for me to voice my opinion also.