I got in touch with Antilog Vacations, a travel outfit based out of Panchkula through some of their promotional emails for my Europe trip. I faced all the issues that I could have ever imagined.
Last minute package cost change: When I had finalised my itinerary basis the price qouted from them and confirmed my travel, they reverted to me with a price add on of Rs 25000 pp qouting reasons of miscommunication within the team on the cost calculations
No flexibility in customtakeoutisation: Whenever a slight customtakeoutisation is requested(Eg: A night in zurich instead of a night in lucerne and a night train instead of day train to venice), they come back to you with an exorbitant price increase. The only reason they qoute - " Supplier gave me this". So what value add are they adding then?
Change in hotels without prior communication/alignment: Before the package was confirmed, I had specifchandru021y asked for hotel options and had confirmed them after checking online reviews. Later when the vouchers came a week before travel, hotels in zurich and paris were changed and unconvincing reasons were qouted. Most embarassing was when the hotel in venice was changed a day before my arrival at venice and I was just emailed. How the heck can they even do these discomfort changes?
Itinerary change in the last minute: 3 days before my travel, I was told that Paris sightseeing is completely overbooked and it needs to be rescheduled to the next day which was a free day for me. I had booked disneyland tour on my own on the free day. I was pushed into a position where I had to cancel my disneyland tickets which were non refundable(Rs 8000). I was promised by their Management(Soumitra Maity, Abhishek & Puneet Sharma) that it will be reimbursed back.
Lack of Ownership: Nobody in the organisation cares to help you out during distress times. When my tickets were unbooked 3 days prior to my travel I called up everyone with no response. Their owners Abhishek & Mohit(supposedly IITians are extremely unprofessional. They reject calls, do no respond emails).
It is been 6 months now and I am yet following up for the refunds from them and they are in no mood to honour their commitment. Extremely dissatisfied. I have already lodged a case in the consumer court in Bandra Mumbai. and hope justice prevails some day
you are free to get in touch wit me yssunil@gmail.com