I have bought AO Smith products in Bangalore and the service was fantastic and hence I bought one 15L water Heater for my In-laws in Kolkata and was suprised by the way they deal their customer. The Product was bought on 30/10 from Khosla Behala Kolkata and the sales person told me that it would be installed within 24 hrs of the delivery the product was delivered on 31/10 and no one turned on 1/11 to install.
Hence made a Call to their Call center and found out the product was not registered. So I got it registered and they said within 24 hrs of registration it would be installed .. now 48 hrs has passed I am supposed to go back to Bangalore. My Old in-laws stays alone not sure when the installation would take place. I did not expect this kind of treatment from such a reputed company.