The product itself is nice. I have been using it for nearly 5 years. Now that it has failed APC is shying away from fixing it even though the product is in extended warranty. I raised a service request on 30th of October and today after 15 days they are not able to send a service engineer. I wrote to Schneider India and they even failed to respond. Basically they have outsourced their service to a third party agency and they do not give two hoots about the customer.
I have been calling APC customer care. I must have called around 20 times, and their customer care manager Mr Bharat keeps on promising that the engineer will visit today, tomorrow but that never happens. I am not sure how other inverter products have after sales service. APC is one company I will never recommend anybody. Or if you are ok getting the unit serviced yourself then please go ahead and buy this product. I am now looking for filing a complaint with consumer court to get my money back for the unit. It has caused me great pain given the frequency of power cuts in Bangalore.