I had applied for health insurance cover for my mother and got her medical tests done. Her application was rejected on account of her ECG report. The sales agent had promised me to provide me the soft copy of the report within 2 days of the test. After multiple follow ups for the report and waiting for about 8 days; the sales agent directed me to the customer care. If the sales agent didnt have access to the reports, then the same should have been communicated to me on day 1 rather than after 8 days of multiple calls and follow ups. Anyway, the customer care mentioned another max 2 weeks but no time frame for any urgent request..I am still awaiting the report.
Since the reason for decline was her ECG report, we were very concerned and wanted to have the report asap so as to assess and compare it with her new ECG test. If this is the TAT and service they provide for sending the reports, I really wonder how they would be handling the claims and how much follow up would be required. And if there is a problem in ECG, should they not immediately send the report rather than making the customer do multiple follow ups.
Highly disappointed .