First, I did not book this hotel directly but was asked to shift by ZO rooms(online hotel booking portal) as the hotel(Confido Inn, confirmed) I booked through them initially refused as it was booked. That’s another story!
Coming to this hotel. The first not so good thing is its location. It is inside the Apollo hospital premise. With due respect, it is not a good idea to see patients and hospital if you are either on a business trip or leisure. Having said that, I would say the rooms were clean and the staff courteous(only positive about this hotel).
Though the room was clean but it was very small, I felt claustrophobic many times. I highlight some of the experience in points below:-
The breakfast as per the package is included, but there are hardly any choices. I have had idlys for the last two days. No juice, no other options. They do not have an active kitchen and it really gets difficult to get things of your choice in general as well. The so called "menu’ card placed in the room was a photocopy in normal A4 size paper(this for self claim of a boutique business hotel)
The complimentary tea accessories in the room were not well kept. I tried having tea in the room. The mug/cup was very dirty, it seemed there was fungus on the rim of the cup. I had to wash it with detergent to make it usable.
I had ordered, dinner(Grilled chicken) at 8:15 PM. As per the menu in the room it cost Rs 180. After 20 min I got a call saying that they can provide tandoori chicken which is same as grilled chicken. I accepted but nothing came till 9:15 PM. Then at 9:45 PM, a person came with the bill for grilled chicken to be signed by me. I told him that I have not received the food yet. Then after few minutes two men came and enquired if I got the food. Then finally, I got the food at around 10:25 PM. But the ordeal did not end. It turned out to be chicken tikka and the bill was for Rs 195/-(the bill mentioned chicken tandoori). When I crosschecked with the menu, the price was Rs 190/-
Finally, there was no hot water in the bathroom. Even after putting the word across at 8AM, the problem could not be rectified till 11:30 AM. The receptionist coolly said that there is some problem and that they have fixed it!(so apparently it was my problem if I was not getting the hot water in the tap!)
I shall not recommend this hotel unless you have very little choice(patients’ relatives etc.)