I have placed an order on Infravile.com( Order #100000221 /Invoice #100000065) on 13/7/2014. While placing the order I have punched my correct mobile number which is evident from the soft copy of the invoice received from M/s Infravile.com The consignment was handed over to Aramex on 14/7/2014 and they have kept on updating the fake tracking details .
For first 3 days i.e. 16th July /17th July /18th July they have updated stating Attempted Delivery - No One Home / Unable to Contact, SMS sent.
Interestingly I have given my office address so there is no question of No one home arise.On 19th July the update says Attempted Delivery - office closed / Unable to Contact, SMS sent. Our’s is a call centre which run’s 24x7 so again office closed is a fake update.
I have made a call to Infravile on Sunday Enquiring about the delivery & they said their logistic department is closed and will revert on Monday.
Since Monday onwards I as well as Infravile people have made several calls to Aramex and all along they have promised to get the shipment delivered same day.
Today they have once again submitted a fake update stating Attempted Delivery - Customer Not Available / Delivery Rescheduled. Whereas the fact of the matter is I did not move out of my office during last 2 days just waiting for the consignment to get delivered.
While they are claiming that they have sent SMS, I did not get even a single one and nor did I receive a call from their delivery boy. On checking with their call centre I found the last digit of my mobile number captured in their record was incorrect, which I can’t believe as the complete process is automated and when the number captured on merchant’s invoice is correct how can it changed at Aramex end?
I fail to understand why are the fudging the data on tracking. Is it just to show the operations are in green whereas the customers are suffering .
Shipment Summary
Shipment Number: 6773285540 Pickup Date 07/14/2014 1:23:00 PM Shipper Reference 3339500269 Current Status: Attempted Delivery - Customer Not Available / Delivery Rescheduled (Notify me when the shipment is delivered) Delivered on: Delivered to: For inquiries and amending delivery instructions about this shipment, click here to submit a customer care request or contact origin office at:+91(40) 33003300, destination office at:+91(124) 33003300
Time values are local to the service area in which the shipment checkpoint is recorded.
Shipment History
Location Date Activity
Nehru Place Branch, India7/22/2014 4:05:00 PMAttempted Delivery - Customer Not Available / Delivery Rescheduled Nehru Place Branch, India7/22/2014 3:30:00 PMOut for Delivery Gurgaon, India7/19/2014 6:55:00 PMSMS Sent to Consignee Nehru Place Branch, India7/19/2014 12:20:00 PMAttempted Delivery - Business Office Closed / Unable to Contact Nehru Place Branch, India7/19/2014 10:11:00 AMOut for Delivery Gurgaon, India7/18/2014 8:13:00 PMSMS Sent to Consignee Nehru Place Branch, India7/18/2014 4:10:00 PMAttempted Delivery - No One Home / Unable to Contact Nehru Place Branch, India7/18/2014 10:33:00 AMOut for Delivery Gurgaon, India7/17/2014 7:35:00 PMSMS Sent to Consignee Nehru Place Branch, India7/17/2014 11:40:00 AMAttempted Delivery - No One Home / Unable to Contact Nehru Place Branch, India7/17/2014 9:49:00 AMOut for Delivery Gurgaon, India7/16/2014 7:32:00 PMSMS Sent to Consignee Nehru Place Branch, India7/16/2014 11:20:00 AMAttempted Delivery - No One Home / Unable to Contact Nehru Place Branch, India7/16/2014 9:48:00 AMOut for Delivery Delhi Hub, India7/15/2014 2:38:00 PMDeparted Operations facility – In Transit Gurgaon, India7/15/2014 1:10:00 PMReceived at Operations Facility Delhi Hub, India7/15/2014 11:32:00 AMReceived at Operations Facility Hyderabad-Main office, India7/15/2014 6:27:00 AMDeparted Operations facility – In Transit Mehdipatnam, India7/15/2014 4:53:00 AMReceived at Origin Facility Bowenpally, India7/14/2014 8:51:00 PMReceived at Origin Facility Gurgaon, India7/14/2014 4:56:00 PMData received. Gurgaon, India7/14/2014 4:56:00 PMRecord Created Shipper Receiver 500015 Andhra Pradesh 110044 Delhi Trimulgherry Badarpur(South Delhi) India India
Shipment Details
Origin India / Trimulgherry Destination: India / Badarpur(South Delhi) Service: