So we all have had work from home these past few months and we all now have seen how bad Asianet Broadband is. Let me list out the specifics -
1) Frequent connectivity losses - Don’t blame COVID for this. I have had this issue since last year and I even threatened them with litigation if they don’t fix it. But as always, they don’t give a hoot about any of this. Imagine this, you schedule a call with an overseas client to convince him to sign on with you. You set aside time, resources, and manpower for this call. Technical leads, research team...the whole gang. And then the time of the call arrives. No connection. Or the calls cut off every now and then. Imagine trying to woo clients when we clearly don’t have the net framework to do the job we’re supposed to be good at! So yeah, lost prospects and negative impact on businesses.
2) Speed Throttling - As some of you may know, net neutrality is something that everyone should be protecting. Making sure that big corporations don’t get to monopolize the bandwidth and giving smaller companies fair ground to compete in. Usually, it takes a court order from the highest legal authority to change this. Asianet does this on their own. They decide what kind of content you consume at what speeds. Case in point, the recently popular Call of Duty: Warzone. Asianet actively reduces speeds to their servers so that you’re left with bad ping and loss of any desire to play it. I used a paid VPN and voila! Speed significantly improved! Not just that game but plenty of others as well. Dear Asianet, we’re not under Chinese government rule. So don’t cut off pieces of the internet that’s accessible to us.
3) The complete lack of customer service - This is their most significant failure. A sure connection might be lost due to events out of our control, or it might be our router or it might be a tree falling on our cable. But how would we know or report such issues to you if you don’t a) pick up calls to your provided consumer care number or b) don’t reply to our emails to the same? I specifically sent an email with all the painstakingly collected evidence. A ping report showing rampant connection losses, emails from clients telling me that they can’t reschedule the call because of a problem on my end, videos of speed throttling concerning games. I had collated all of this and sent you an email asking you to send this up the chain of command so I can talk to someone up top. Instead of barely trained call center people. They don’t even know what a VPN is. And they work in the ISP field. Spoiler: they completely ignored that email. Because it didn’t fit inside the parameters of their stock reply email.
In conclusion, I’d like to remind all that the most important resource in the modern age is the internet. And our city contains tech parks and millions of IT sector employees. What Asianet is doing is actively impeding progress in our land and we’re paying them to do it. If you consider yourself a patriot or at least a non-gullible person, choose some other ISP and leave Asianet to die.
Video proof - https://youtu.be/XHx-hg78BiE