I was using Asianet cable TV connection (Analog) for the past 4 years (Customer Id GA00351181) and I paid full connection fee up to December 2011. Since many of the channels are not clear and the connection dont have good channels, I decided to move on to digital connection from Asianet (For Rs.2200 for one year and 130 channels).
I called up Asianet customer care on 7th May 2011 and asked for an upgrade to digital connection. The customer care person told me that I will be getting the new connection in 4 days. I called up the next Saturday (14th May) again since there was no response from Asianet. I got the information that Asianet is having a shortage for the STB (Digital connection device) and now it is resolved and I will be getting the connection in 3 days(They even sent me an SMS saying my complaint is registered with transaction Id (GA 04030594).
I waited for another week and nothing happened and somehow my existing connection is also withdrawn (Now I am seeing only grains for the past two weeks) and I called up again and raised a concern. I got the response that I will be getting the new connection that day itself.
This is repeating for the past 2 weeks. Every day I will be calling customer care and they will promise that I will get the connection on the same day and no response from Asianet after that. Last Friday when I called Customer care, one Mr. Vipin told me that he will make sure that I will be getting the connection on Saturday. Nothing happened. Today I called customer care and ask how they will be responding if they are treated like this. The customer care lady told me that "she will definitely get violent" if something like this happens to her. Just like any other day she also promised me that I am going to get the connection today. I told her that I lost faith in the customer care people’s promises. Nothing happened even now. So I am planning to discontinue the Asianet cable connection and planning to get a new connection from some other service provider. This is a typical example of how worst the Asianet customer care is. I asked the customer care people to provide someone’s number or contact info so that I can escalate this. But they don’t have one. They are located in Thiruvananthapuram and don’t even have control over those who are responsible for connection in Ernakulum. Since there were no response, I called up customer care yesterday again and I got the phone number of their Palarivattom office. I called there and told the whole story. The person who picked the phone was kind enough to hear everything and he told me that the STBs that are ordered were faulty and they sent it back to get new one which will be reaching next week. He also told me that he raised a complaint on and behalf of me for getting my old analog connection back and he promised me that the analog connection will be done by tomorrow. Dont know whether it is going to happen tomorrow. Planning to move to a different cable TV connection ASAP.