For Asus it’s not always nice for everyone, you will know it all once it enters RMA!
My Amazon bought Zenfone is mere 5 months old and I was at my first time at so called ASUS Authorized service centre in Pune and guess what I was straight away denied any service for my device Asus Zenfone 2 ZE551ML(Silver, 128GB) even when it is well within warranty period.
Service staff claims motherboard is shorted due to entering of liquid but my naked eye couldn’t figure out any sign of liquid whatsoever.
I repeatedly told them that device was nowhere near any liquid source but they said it can’t be covered under warranty and they don’t do chip level repair work. So if I need to get it replaced then I will have to bear an expense of Rs 18000/-+
Can you beat that.? A straight blow for purchasing ASUS ZENFONE. What a mistake indeed, an annoying experience! Why would anyone invest so much of their hard earned money when device manufacturer ASUS with retailer and outsourced service partner are cheating fooling people in name of warranty, which I see don’t even exists!
Whatever might be the fault in device or product, it’s utter duty as a manufacturer to get the device up and running without any questions been asked …. as consumer gathered all courage to trust you and invested hard earned money in your product. But instead, these people are asking money from customer when product is clearly under warranty.
This is how greedy ASUS along with retailers and outsourced service partners are cheating fooling people hence minting billions millions!
I rate this so called authorized ASUS repair centers very incompetent a big ZERO!
In this high pace 21st century cost-effective era where most companies moving on SMD, chip-level, BGA repair re-work, greedy ASUS busy minting money easy way by replacing everything.
I have used Smartphone brands like Acer, Motorola, Samsung, Xiaomi and LG and in two instances I had motherboard failures one with LG which they replaced and another with ACER they got it repaired, all under warranty.
Company will only rise with an efficient level of management, support, service hence making room in buyers mind!
Anyhow I will try and reach every single corner of this huge internet cloud and my personal social network. If I am able to deter even a mouthful amount of people from purchasing ASUS then I will consider it as a small compensation for my loss and saving those from been felt cheated fooled by ASUS in future.
FOR USE N THROW THERE ARE PLENTY CHEAPER OPTIONS. I DONT NEED ASUS!
LAST BUT NOT LEAST EVEN ASUS AUTHORIZED SERVICE MANAGER DONT TRUST ASUS AND USES XIAOMI REDMI NOTE!
ASUS WON’T BE INCREDIBLE EVER. HOWEVER, IT MAY KEEP SEARCHING. NOT EVERYONE IS CAPABLE ENOUGH TO BE ON TOP!