The first and foremost attribute of a merchandising company like AVA is customer service through timely deliveries and courtesy to the clients when they call.
AVA fails completely on both the accounts. The customer care reps have no sense what they talk or what they need to do, and in some cases they talk as if the person who has called to know the status of delivery has committed a crime.
Today only I talked to a guy called Siddharth and he was talking as if the are giving the material free of cost to me.
I will recommend strongly not to go for purchasing products through AVA. they have already delayed the delivery beyond 21 days.
I will also write to the various partners of AVA to discontinue there association with AVA.
I stay in Noida and the AVA office is in Gurgaon, yet they have not been able to deliver the product within the stipulated time. They do not even allow personal collection of the product which means we pay 100% in advance without any surity whether the product ordered shall be received in time.