It is a market-savvy private sector bank with a youthful image: the average age of its 37, 901 employees is 29 years. Dahiya says managing a young workforce requires an attitude change and understanding from leaders. It’s a challenge and an opportunity. You have to also empower them, he adds.
With so many young people on its rolls, the bank is going that extra mile to understand them and engage with them. It has set up an internal social networking system called JAM, which already has 5, 000 people hooked. One senior bank official, P. Mukherjee, head of Large Corporate and International Banking, has been using JAM to hold focused discussions on business with his product teams. People don’t just talk work, but also post movie reviews or write about cricket on the site.