This is the most pathetic bank I have ever come across with ZERO etiquettes of customer service, accountability and responsibility. I did an international transfer which took almost two weeks to process due to some idiots in Guwahati. I also contacted two of your relationship managers - Shashi and Soumen and I can provide you their numbers. They were unable to help and eventually stopped taking my calls.
Never seen such incompetent people in other banks. This caused us so much heartache and tension a we were transferring money to an NGO. I was this close to reporting you to RBI and suing you for a 25% interest. I will be sure to warn my NRI friends to NEVER bank with you.