Home Loan: PHR 008200295563
This letter is written with full of frustration for the deficiency of services from the Axis Bank.
I agreed to sell my house property to Mr. Sundaramoorthy. He wanted to avail a loan and he opted Axis bank as I already had a loan with Axis on the property in January 2018.
The transfer of loan did not happen immediately but took a span of 5 months. For five months, Axis Bank kept saying that they were in the process of closing my loan and had applied for Retrieval of Documents from a vault. But my EMI was debited since January 2018 till June 10th. I HAD EVEN SENT AN EMAIL IN MONTH OF JUNE SEEKING STATUS OF CLOSURE. THE REPLY WAS CALLOUS AND THERE WAS NO PROPER INVESTIGATION. My last EMI was debited on 10th June 2018.
I suffered a lot as a total of 5 months EMI was debited from my account. I wanted to sell this property as I was having lot of financial issues and was finding difficult to repay my loan. But even after deciding to sell the property, Axis bank continuously harassed me.
By end of June 2018, I had received a No due letter. They did not call me for registration of property to Mr. Sundaramoorthy. I kept mentioning to Mr. Das that they need to inform me at least 2 weeks in advance to register as I will have to prior arrangements for travel and stay. Mr. Das promised to keep it in mind.
On July 10th 2018, the buyer and Mr. Madhu(9884223939) from Axis Bank says that the original home loan documents are retrieved from the vault and the registration has to happen on 12th July. All the commitments were in the drain and they forced me to come to Chennai.
I asked for time, but they mentioned that as the dates is fixed by the registrar and I had to be there in Chennai.
I stay in Mangalore, Karnataka and could not book train tickets in such a short span of time. Hence, I had to book flight tickets and had to book a hotel for my stay in Chennai. I reconfirmed both with the buyer and Mr. Das and Mr. Madhu if there will be definitely registration of property on 12th July 2018.
They confirmed positively.
After reaching Chennai on 11th July mid-afternoon, Mr. Das confirms that there is some issue and will get back to us.
On investigation, we get to know that the original documents which were retrieved from the vault is inadvertently sent back to vault again, hence registration of property cannot happen.
I was completely frustrated, I and my husband left all our work, booked ad-hoc flight and hotel tickets to complete registration and hand over the property to the buyer and ONCE AGAIN AXIS BANK MAKES OUR LIFE DIFFICULT.
Mr. Das does not speak to us properly and says “ We are not his customer and the buyer is his customer”. He washes off his hand saying that I need to speak to Mr. Chandrashekar.
I contact Mr. Chandrashekar(9841029090) and he says he is responsible for managing my account but he cannot do anything for this mistake. I asked him who will take care of my expenses. He says, he is not responsible and tells me to contact his manager.
I have come all the way from Mangalore, Karnataka to Chennai to hear all this nonsense. Later, both Mr. Das and Mr. Chandrashekar confirms to me that I need to visit the Kodambakkam branch to discuss the issues. I need to complain to customer service and not to him
Now, my queries are
1) Why was there a delay in transferring a loan to the buyer of 5 months?
2) Why did the original documents retrieval take 5 months?
3) Why did they commit that they will give me time for registration and did not?
4) Why was I promised registration of property on 12th by Axis bank and asked me to come down?
5) Why did they show negligence, deficiency of services and sent the original documents back to the vault?
6) Why is each and every person in Axis bank wading off their responsibility and shouldering to someone else?
7) Who will refund my 5 months EMI?
8) Who will refund my flight ticket charges of both mine and my husband?
9) Who will refund my hotel stay charges?
AXIS BANK HAVE BEEN IRRESPONSIBLE IN ALL THE WORK TILL TODAY AND HAVE CONTINUOUSLY HARASSED ME. THEY HAVE NOT SHOWED ANY DUE DILIGENCE IN CUSTOMER’S ACCOUNT AND I HAVE SUFFERED A LOSS OF 1 LAKH BECAUSE OF THEIR CARELESSNESS.
I NEED MY REFUND AND COMMITMENT FROM THEM THAT THEY WILL RETRIEVE DOCUMENTS AGAIN AND GIVE ME TIME TO COME TO CHENNAI
WILL DEFINITELY SHARE TO ALL