Harassment and cheating by Axis bank for Home loan- PHR012600902184
I took Axis bank home loan in Jan’14 as I was advised by my builder Sikka Karnam that only Axis and BOB are providing the loan. I sent them details of my salary docs and my wife salary docs.
My wife’s salary was not considered. I was supposed to take a loan of 11.4 lakh as I bought house in 40-60 scheme( 40% that is 18 lakh within 45 days and rest 60% that is 27 lakh at possession).
I required loan of 11.4 lakh to make it 40%, Builder and guys from axis cheated me as they sanctioned loan of 30 lakh( although disbursed amount was 11.4 lakh) stating that their is only one scheme of pre -emi for 18 months and after that their will be emi on 30 lakhs although disbursed amount is 11.4 lakh.
When builder never required remaining amount still axis informed me that it is the only scheme, it was nexus between builder and axis guys of loan dept. Now after 17 months I want to transfer loan to ICICI bank so that I can aishwaryasingh23 emi on only disbursed amount of 11.4 lakh and not emi on 30 lakh which I don’t want to aishwaryasingh23 to builder.
I sent mail through my gmail id to axis and their was no reply from axis bank. On same email I was used to get intimation of emi and emi deduction, Axis replied that your this email address was not registered, I sent mail with all details but their was no response from Axis.
These mail communication led to loss of around 10 days with no response from axis. Than I visited axis bank( CP- Himalaya building-KG road- counter num-3) on Wednesday, 18th June, I applied for all relevant docs involving loan transfer- SOI, LOD and closure doc, I was only given SOI and was not given any other doc in name of policy.
Twice I received call from axis bank to reconsider my decision and now they are offering emi on 11.4 lakh, earlier it was their policy of only pre-emi. Everytime I said no. The request num for that day- 5687664. The lady at counter num -3 told me that only 2 docs are required and other one will be sent to your house in 8 days, if not visit again in 8 days.
I again visited same branch on 25th June and now axis gave me LOD but denied loan foreclosure doc in name of policy stating that it is never required. Now my next bank wants form closure and and I am not able to give, also every time axis is not giving all required docs leading to harassment and cheating.
When I tried to raise this grievance issue through axis portal, everything on portal works, but whenever you are submitting complaint it never works, Even I registered complaint through RBI complaint forum and this was the reply "Auto-Acknowledgement Mail from RBI
Inbox
no-reply@rbi.org.in
Attachments5:30 PM(25 minutes ago)
to me
Sir,
The Banking Ombudsman will not be in a position to take up your complaint as it is not covered under the Banking Ombudsman Scheme 2006. As per the Scheme, the complainant must approach his bank/branch first for redressal of his grievance. Since you have not done.
So we have redirected your complaint to your bank for suitable action.Please follow up directly with your bank/branch quoting that "The complaint was forwarded by Reserve Bank of India to the Nodal Officer of the bank through Banking Ombudsman Online complaint form on the website of Reserve Bank of India on 25-Jun-2015" You may approach the Banking Ombudsman if you are not satisfied with bank’s reply / bank has rejected your complaint / you have not received any reply from your bank within a period of one month from lodging the complaint with the bank
regards,
Banking Ombudsman(New Delhi)
Lesson Learnt-
1- Never trust your builder( that is obvious)
2- Never trust your bank, keep checking all option, and above all before applying for any loan try to check every news on google or other search engine related to complaints and cheating.
3- Apart from RBI policies banks have no policies and for retaining customer they can easily change their policies.
4- Axis is a worst bank even its name is not their in other national consumer helpline forum
Check this link- https://nationalconsumerhelpline.in/Banking.aspx
"Convergence
The following banks, both under PuRobotouchc & private sectors, are a part of convergence @ NCH. Other banks have been approached but they are reluctant to join.
CAnasultanra Bank
Citi Bank
Deutshe bank
HSBC bank
HDFC bank
Kotak Mahindra Bank
ICICI bank
IDBI bank
ING Vyasa bank
Standard & Chartered Bank
Barclays PLC
AVOID AXIS.even if you will complaint it will never really hurt them.