Axis is fine but the problem with them is they are very egocentric. They are not aggressive as they use to be. Because they have captured the market well already. I had the below experience with them.
I had applied for a home loan with Axis bank through some DSA(Direct Sales Agency) as they have outsourced this like collecting documents, cheques, and submitting forms etc. I was eligible for the loan amount that I had asked for and property documents also cleared through their lawyer. Also the technical evaluator had done the evaluation. I have received the sanction letter in fifteen days that my loan is sanctioned subject to technical and legal clearance. I have been following up with the DSA and scheduled for the registration date which was about 38 days from the agreement date. The previous day before the registration date the DSA calls me up and says that my loan is cancelled as the house construction has the deviation of 30% from the actual plan. I was pissed off and yelled at them if it was the case they should have informed me earlier and why the hell have they made me wait for more than a month as the agreement date would get expire in week’ time(I had the agreement for 45 days). The next day visited the bank and met the branch manager saying the same if it was the case they would have informed me earlier I would have opt for some other bank as my agreement is expiring in a week’s time and it is too late. He had no answer and I literally begged him to disburse my loan but for no help.
Later the agent/broker called up another DSA who processed my loan from Tata Capital housing finance and they disbursed my loan in 5 days you read it right in just 5 days they disbursed the loan.
But I had to bribe 1% of the loan amount to this guys to get it disbursed with in timeframe as I was helpless which I found is fine than being betrayed by Axis bank.
I found out later that the technical evaluator have to be bribed if the construction has deviation from the banks standards(some banks have 15% and some have 25%). And the same person who did the technical evaluation from Axis bank has done for Tata cap as well. And he was bribed from the amount that I had paid.
So this was my story, hope this will help you.