I had a terrible and disgusting experience in buying a Fischer Price toy from this site. They shipped a faulty product and never agreed to it. The same product in an offline store was quite different in its working condition.
There customer service works on mere stupidity and never listens to their customer. While they focus on building their relation with their Vendor.
STRONGLY SUGGEST YOU TO STAY AWAY AND NEVER THINK ABOUT BUYING ANY PRODUCT FROM THIS ONLINE CHEATS
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Order # 100056790
Satish - How long is this going to take to resolve this problem of mine? It has been five days since the complaint has been made. I’m not confident to shop any more on your website. I will wait for another two days. Else, i’m going to start posting bad and poor reviews about your service and product replacement assurances that you make on your website on all leading internet forums and facebook by copying and pasting all these communications. Also, I have lost patience in reading your regret emails. May be I should have bought things directly from offline store which would not have caused any of these troubles for me.
I want the product replaced ASAP. -Sanjay,
I’m very very disappointed of being a customer on your site firstly. It has taken a mental trauma of helping you customer service understand the product that was shipped was a faulty one. In addition, the prolonged conversations with Vendor of yours.
I would like to ask you a couple of questions:
Have I bought the product from your website or your vendor? And why should I have prolonged calls with a Vendor of yours to help him understand the problem? Is your customer service not equipped to deal with issues of this sort?
Why does it take so long to resolve one simple issue or compliant?
How long is it going to still take for your customer service to resolve this?
If this is the way, your business goals are.bet it! I’m choosing my alternatives of buying apart from your website or any business dealing with babyoye. It has been a disgusting experience and I do not wish to continue to shop on your website.
I have decided to throw your faulty product that you shipped into the dustbin and move on. I’m going to buy a brand new toy from a offline store.
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Mr. Satish,
I dont want to talk or deal with you guys anymore. Also, your service is so insane. YOU DO NOT TRUST YOUR CUSTOMER BUT, YOU TRUST YOUR VENDOR. PLEASE DO BUSINESS WITH YOUR VENDORS WITHOUT CUSTOMERS.
I DO NOT want anyone visiting my home and or disturb over phone or residence. YOUR FAULTY PRODUCT IS NOW THROWN IN THE DUSTBIN.
PLEASE CLOSE MY ACCOUNT AND I HAVE OTHER OPTIONS TO SHOP APART FROM YOUR DISAPPOINTING SITE.
THANKS BUT NO THANKS.
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Please accept our sincere apologies for the inconvenience you have experienced in respect to the product Fisher Price Laugh and Learn learning Phone.
I have discussed the same with my manager and we will get a refund processed for the same, could you please provide us with your bank details such as bank name, account number, branch name so that we can refund the amount at the earliest.
I would appreciate your patience and cooperation in this matter and I once again apologize for all the inconvenience that has been caused due to delay,
Please feel free to revert in case of further queries.
Thanks and Regards,
Satish Vemul
Babyoye Customer Care.
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PLEASE KEEP THE MONEY.
I’m never going to comeback to your site or recommend you to anyone . YOU DON’T TRUST OR RESPECT YOUR CUSTOMER BUT VALUE YOUR VENDOR.
I spent 3K on your site in less than 20 days wishing to have a long-term business relationship to buy and enjoy products from your website. The way you dealt this simple issue for prolonged weeks is an example that you are not fit for this business or you are going to survive the alternative choices.
BTW, I have moved to Firstcry.com.
Please keep the money and close my account. I do not wish to receive any more communications from your website in any form.