I have ordered necklace set from bagittoday.com. In the image they have shown necklace & earrings while when parcel is delivered to me it only has necklace.
I called customer care after 10-15 minutes of explaining him the problem he said to send mail to response@bagittoday.com.
Today I got response from bagittoday in which they asked me to provide a certificate from Courier company.
Please find my mail and their response below.
BEWARE TO SHOP FROM BAGITTODAY
Dear Mr. XXX,
This is with reference to your e-mail.
Please accept our sincere apologies for the inconvenience caused to you.
We would like to inform you that kindly provide us written confirmation letter from the Quantium courier about the physical status of your order on the letterhead with the authorized signature so as enable us to do the needful.
Please feel free to get back to us for further assistance.
Assuring you of the best possible services always.
Regards,
Chandra Mohan
Executive-customtakeouter Care
Bagittoday
Please quote your Order ID-XXXXXXX in all future correspondence.
Note: In case of any query not related to the discussion in above e-mail should kindly be emailed to response@bagittoday.com or call us on 0120- 4112424.
From: XX XX[mailto:XXX@XXX.com]
Sent: Monday, July 02, 2012 2:25 PM
To: Response (BagItToday)
Subject: Fwd: Order Information Bag It Today
Hi Team,
Today I have received parcel from Bagittoday for my order.
Parcel only contains necklace, while in the image and description it was mentioned that product will come with necklace and earrings.
After talking with your customer care, they suggested to reach you guys.
Can you please check and send the full order? This is a serious negligence of what is shown to customer and what is delivered. I also expect a call from your side to understand what happened.