I ordered an electric guitar from bajaao.com and it was perfect. it was brand new and packed very well. Everything was included in the box. When I called the customer care, they were extremely friendly and helpful and helped me resolve a shipping issue. The only problem I faced was with shipping. Bajaao doesnt have its own delivery service so they rely on 3rd parties for delivery. In my case the delivery company was ecom express. and this by far is the worst deivery service in india. the delivery was delayed, the delivery man delivered the fragile product on a scooter while sitting on the guitar box(luckily it wasnt damaged as bajaao packs it very well with 4 boxes), and the delivery man was very rude and threatened to hit my father, until the colony guards chased him away. But remember that the delivery is not bajaao’s fault. as far as bajaao.com is concerned, the service and quality was very good. Do not blame bajaao for the delivery problems as bajaao is not handling delivery. they even offer refund if product gets damaged during shipping. I would definitley recommend bajaao.com, however if you order, call up customer care and request them to deliver through fedex or DHL, and not ecom.