I recently purchased a **Traktor Kontrol X1** unit from Bajaao.com (4th April 2015). This wasn’t my 1st purchase from this company. Unfortunately the unit stopped working after about one and a half months (20th May 2015). The unit was picked up by Bajaao.com and was sent for repair. After about 20 days the unit was returned without any repair. The unit did not work after being returned to me.
The same as informed to Bajaao.com but since then they have not bothered to replace the unit or refund the money.
I’m forced to call their customer care number and speak to their executives again and again and send mails on a daily basis but not a single mail is being replied.
This review is to keep everyone informed and warned about the company’s ethics towards customers and their customer service policy.
email conversation with Bajaoo.com and their response(s)
??From: Monojit Sengupta monojit.sengupta@gmail.com Subject: Re: [#271659] Shipping confirmation for order 7106
Date: 4 July 2015 4:30 pm
To: BAJAAO Helpdesk helpdesk@bajaao.com
?Hi Andy,
It has been a week since I am calling almost everyday and every time you guys are promising a call back but no one calls.
I have given you enough time for you to do the necessary but it seems you/ your company is least interest in resolving this case. One cannot wait for so long for a resolution, nobody would.
In such a sitiaton I think you guys should take your product back and process a refund since I don’t see any solution coming out of all this. The unit is lying around for over a month now and it is a waste of my investment and I’d like to buy something else in lieu of this product.
Regards, Monojit
On 29-Jun-2015, at 4:40 pm, Monojit Sengupta wrote:
Hi,
It’s been over a week since I reported that the unit is not working.
I also called the call centre and reported the same. Can you kindly expedite your pickup and refund process?
Regards, Monojit
On 17-Jun-2015, at 12:58 pm, Monojit Sengupta wrote:
Hi Andy,
The unit is not working. I think it calls for a replacement.
Regards,
Monojit
On 13-Jun-2015, at 11:34 am, BAJAAO Helpdesk wrote:
Hi Monojit
I apologize for the delay, we have received the unit from manufacturer as they confirmed the product is working perfectly fine.
I’ll be dispatching the unit today by FedEx Courier Services.
Feel free to contact me on 18002006930 for any assistance/ query.
Thank You for your patience. Have a good day!
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Cheers!
Andy
BAJAAO-India’s music equipment Superstore https://bajaao.com
On Sat, 13 Jun at 8:44 AM , Monojit Sengupta wrote:
Dear Bajaao.com,
I have not heard from you since I returned the unit to you. It has been 17 days since.
I don’t think I would like to buy anything in the future from you if this is the service you give. Please arrange to refund my money.
Thanks. Monojit
On 27-May-2015, at 12:08 pm, Monojit Sengupta wrote:
Hello,
This is to keep you informed that I have returned the unit yesterday. Your FedEx pickup person has picked it up and handed over the receipt.
Regards, Monojit
??????????
??????On 26-May-2015, at 3:09 pm, BAJAAO Helpdesk wrote:
Hi Monojit
Thank you for contacting Bajaao After Sale Support.
We apologize for the inconvenience caused to you on this matter.
As per our telephonic conversation I have scheduled a pickup for the unit today by FedEx, I’ll forwarding the unit to Native Instrument Manufacturer for service/ replacement if necessary.
Kindly notify me on this email regarding the pickup status.
Thank You
Have a nice day!
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Cheers!
Andy
BAJAAO-India’s music equipment Superstore
https://bajaao.com
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