Kind Attn.: Mr. K. Srinivas (President – Motorcycle Business) – Bajaj Auto Ltd.
Dear Sir,
Myself Pankaj Kumar Gupta residence at Gurgaon. I had purchased a Bike No. DL3SCE 5381, Bajaj Discover 125 ST from M/s Ambe Bajaj A-14, Khanpur Extension , Devli Road, Mehrauli Badarpur Road 110 062, New Delhi on 10/03/13, mail id d10680@baldealer.com.
From the initial days I am facing issues in the Bike. There is an issue in the self start mechanism of the Bike; the issue was resolved by changing the new battery with old one by Ambe Motors, New Delhi.
After couple of days new problems arise in the “HORN”. When I use the horn in the day time, the sound is proper but at the night when I use light along with it, the sound breaks and the volume goes down. The same problem also occurs when I use brakes along with it and there are many problems which I am facing with my bike.
I was interacting with the customer care department on the regular basis. Every time they ask to bring my bike to their service center. They keep it for couple of days then return it to me. I check the bike thoroughly at the time of delivery but the problem arises gain after a day or so. I had corresponded with them through mails several times (Enclosing the referred mails for your reference)
The mentioned issues are still continuing after my regular follow up with the relevant department and also after changes made clutch plate of my new bike, problems the following still persist.
Whenever it get started it gives hardly 1st gear,
Problems persist sometime after suddenly give breaks and change over to top to bottom gear not get shifting properly i.e. gad - gad sound, after that
Another Problems persist jerk in running on road smoothly)
I am facing since I bought the bike and not being rectified by your department, as one and half Months as gone. I request if you could look into the matter personally. Earlier I was using Bajaj Discover bike 125 cc bike and it was working very smoothly.
For me bike is very important as I am commuting to my office on my own and I cannot afford to take more leaves for this issue (which I was taking it on the regular basis, since I had bought this bike I am very much fed up with the working of it. Therefore, I request you to please support me resolving the issue at the earliest.
Now, It is my last request you to either change or rectify the problems immediately, otherwise I have to take some other action.
Thanking you.
Regards,
Pankaj Kumar Gupta
9999444147