I purchased recently AC 5 star Samsung at Hubsiguda branch. In the morning iteself, all the formalities of loan all were completed and invoice original was given to them, Sales person assured me that AC will be delivered on same day or next evening.I specifically told him that I have to go home town , needs to be delivered ASAP. He assured it will be 100 % delivered on next day.
2-3 days gone. I have been chasing them and calling him. There is no co-ordination with delivery/WH people or they give us wrong commitments. Finally the sales guy switched off his phone. Then I tired calling phone numbers given on invoice, No response, it does not work also. I tried calling other branches and they gave me Lakdikapool Ware house phone number, When I called that person, he gave me Hubsiguda Branch Manager, After I spoke to him, he said it will be delivered on 8th before 9 pm and gave me the driver number.WHen I called him, he said they are giving you wrong commitment, they dont know what is happening at Ware house. There is stock problem etc , he told. Finally after chasing that person over phone, he delivered my A/C by mid *night 12.30. I had to cancel my early morning trip because of this and there is still installation pending.
I felt that I will never ever purchase anything in this worst electronic shop and also advice others not to purchase. Although I have not experienced after sales service like, maintenance/ problems/returns etc. But I can imagine it will be more worst than what I experienced.
Thanks
Vivek