It looks like Bajaj finance (bajaj finserve) are looking at customers these days as if it is the 70s era.
I had purchased 3-4 A/C’s 4 years back from Vijay Sales, Mumbai. On their persistence, we purchased them on finance through Bajaj Finserve on a 1 year loan. But after 15 days of it, the call centre of Bajaj finance started calling me continuously for making payments even though the payment was done for that month.
After getting frustrated by this service, I decided to make the full payment to them within the third month. Now for the last one month, after 4 years, the call centres of Baja have started calling me asking me to pay a penalty of Rs 9000 approx (The loan amount was around 40-45k). On asking to send the statement for the same, they refuse to send it on mail saying that:
1) Even if they send the mail, I would not be making the payment so they would not mail us since it puts more pressure on them from their respective managers.
2) They did not transfer the call to their manager at my continuous insistence.
3) They say for knowing the details I have to go to their branch to know the details.
4) Until we don’t make the payment they will continue calling to harass us.
This is a slap to anyone who says that customer is the king today.
P.S. if anyone knows how to make a consumer complaint online, kindly help me with the link of the same.