Recently I had purchased one Baltra Electric Kettle(model BHC 101) from Flipkart(order no. OD104986392311651000) for my daughter, delivered to her on 23rd January 2016. Within one month it stopped working. When I wrote to Flipkart and copy marked their CEO Mr. Sachin Bansal, got standard reply that since it has crossed 10 days, they will not replace it. I have to contact Baltra for any warranty support.
When I contacted this Delhi based company two times on 6th and 8th March 2016 and lodged complaint they religiously noted the details and assured that their service franchisee of Bangalore will attend it. But till date nobody attended the complaint or taken action to replace it. This Baltra claims to be an ISO certified company, but neither they have any quality nor their after sales service is available in Bangalore. Still they are selling their product all India basis and cheating the customers like me. Govt. immediately should cancel their trade licence.
Update: When Flipkart came to know about my harassment, they had collected the faulty item from me and refunded the full value as good will gesture and as market leader etailer. After they had done this, Baltra called me to check whether anybody from their Bangalore franchise had called or attended the item or not. On hearing that Flipkart has resolved the problem, they offered their franchise contact details, but I refused to take those as my purpose was already resolved.