I have bank account with Bank Of India since 4 years, in my student life, this account was idle, had hardly any transactions in bank. Now in last one year I had very bad experiences with this bank, listing them one by one.
Cheque Clearance
Imagine same bank’s Bank Draft clearing takes more then 4 days. Inside bank they have direct connections with all accounts, can any one justify that cheque clearing in same bank can take 4 days !!! where all bank branches are connected with internet.
ATM Cards
After they informed me that they are now offering ATMs, I applied for ATM in February 2002. In June they informed me that somehow there is some problem and they LOST all applications which were made for ATM so I have to make a new application for ATM. In June I again made application. In september I was informed that I wont get ATM since there are so much of applications and they cant process all at now, so remaining applications will be processed in next 3 months. Finally in November 2002 I got my ATM.
ATM Centres
I got ATM no doubt, I goto bank’s ATM centre and 50% of time I get response that ’’Branch communication failed, you please try after some time, your transaction has been cancelled’’. Last week, I got same problem 3 times, 3 continuous day and next morning I had to goto bank and withdraw money as usually we do. (Whats use of ATM then?)
Today I went to ATM centre, the guy before me took money from that and he went, I entered and I put my ATM, I got ’’Transaction timed out’’. I went to another ATM centre, there I put my card and screen showed me some junk characters I didnt recognize what was written on the screen. My card was stuck in ATM, after 10 minutes it came out and it said ’’Your transaction cancelled’’.
No Customer Care
I went to bank of india website, no single email address or telephone number is given for making complaints and for customer care.
I strongly recommend that companies must come to mouthshut and read reviews about their products and services to improve their services.
Thanks to mouthshut for allowing us to write our experience and help others to know about it.
-Akash Kava