I have been a regular Barbeque Nation customer for more than 5 years. Yesterday evening(28-May-2014) I visited Barbeque Nation, Thane and was absolutely ridiculed by the customer service, I specifically requested for an AC table as I did not wanted to sit on the open terrace (because of the hot weather) which was offered. After waiting for 10 minutes got a table which was adjacent to the door (opening towards the open terrace), the door was open and it was as good as sitting in open terrace.
I requested if the door can be closed but without success. On pointing it out that my request was for an AC table and I would request for an AC table only, I was told to wait another 45 - 50 minutes and the worst part was none of the attendants/manager felt it was their fault. They did not even bothered to talk to me nicely, just stood there quietly and were waiting for me to go without even consoling. Hopeless service never expected it from a well renowned chain like Barbeque Nation.
Terrible experience. I thought Barbeque Nation was a reputed and professional chain but was quite astonished with the treatment. I wanted to ensure no other customer faces this terrible humiliation again so want to bring it to your notice.
Best Regards,
Utterly Disappointed & Unhappy Customer