Even I have faced the same problem..First of all it is so difficult to get through their helpline number..secondly most of the time the agents are not able to answer the queries. Seems that they need to ask their seniors everytime for which they keep you on hold for good 15-20 mins. There is no option on their website on register and check you card account..even to know my minimum due amount I have to call the helpline which is a pain.
I am from card’s industry but never seen such pathetic offers on any card product apart from that there are not options available in the "reward points redemption"..too bad.
Can you imagine no offers even in festive season, whereas other card companies are always ready with some or the other offers in the festive season to increase spends on their card.
Thank God
They have an option to pay online, otherwise I would have cancelled this card.