This is to bring to your notice the fraud tatics and modus of operandi followed by Barclay Credit Card people to first woo and then loot the innocent people. As It did happen with a lots of other fellow card holders of Barclay, I am too a victim of Barclays Priority Circle which they sold me by telling they want to send some free trolley to my residence. Though I never received any trolley so far but my next month bill shows an obscurred credit entry of Rs 5000 for BPC + Service Tax.
I immediately wrote to them saying that I never opted for this service and It had been told that this offer if free of charge without any annual or one time fee. I contested my case hard with their customer care people but they are junk and duffers with only one word in their mouth - "Sorry Sir..." "We can’t really help..." "This is the process...bala bala "
To my dispair I cut the card in four peices and send it to Head of Services, Barclay Mumbai office. But even then those buggers used to call me daily starting 8 AM in morning.
Barclay card is worst in terms of customer services. They don’t have any transparency in their systems and they delibrately organized their functions into various department with no workflow and sharing of information. Collection department calls you without having any account details. Customer care refer to BPC service if you have any complaint against the money charged. I am telling you they have done it purposefully to harass the customers so that they fall to their trap. They don’t have any escalation process or procedure which according to RBI every card company must provide to their customers. A complete case of Jungle Raaj ....
Never disclose your account information to Barclays Collection department calls and ask them reverse questions. Always make your communication in writing by emailing them to : HeadServices@barclay.com
Hope this would help ...
Cheers
Anand