I visited Bata shop at MG Road, Cochin few weeks back. I purchased items worth of Rs 10000. I normally shop from this shop every year around this amount for my family. 2 items damaged after wearing once. I taken this item and they refused to replace or refund. The manager and other staff were very rude and unprofessional. I will never visit this shop again. They need to have some professional staff with some common sense. Please avoid going this place. Finally I left the item in the shop