Ticket No: 11956951
Appreciate all the friends posting their concerns here, but do not understand is there anyone to take action in BEAM Network? I am now sure that BEAM team does not know their jobs and why are we wasting our time reminding them how to do their job?
I have registered a complaint a week back for BEAM network’s slow bandwidth. A technical person came after 24 hours checked and said that my quota is not reset and after lunch only he can call up his server team to reset to my astonishment, upon my insistence he called them and informed me saying that it will take 48 hours to reset my account. It mean that when they are at fault I have to pay for all the days for the time when the internet is not working? who is going to pay when net is down? Nodal officer is also not able to show any solution even after two days of complaint. BEAM team sits on the complaint expect a customer to pay for BEAM’s indifference and incompetence from Nodal officer level to Appellate authority? I really doubt now on APPELLATE authority as this could be a ghost ID!
I wonder why I get so many SMS saying my ticket is updated, for what it is updated if there is no solution shown to me? Its frustrating to even write here as I feel that I am wasting my time along with my money for not able to access net speed even now.
I can say that among the other worst ISPs this is better headache to take on, since in India always consumer is a beggar as we can’t take any action on anyone when we are being cheated. After posting my experience on various consumer forums, I am here to see can this help me?
Shalini