I am extremely disappointed with the Berger team for the subpar waterproofing and painting work done at my residence. The contractor assigned to my project, Mr. Jitender (Phone No: +91 91471 6xxxx), was highly incompetent, prioritizing payment over quality and service. Their promise of a 5- or 10-year waterproofing guarantee is utterly meaningless.
Despite lodging a complaint against Mr. Jitender—who has since stopped responding to my calls and messages—there has been no action taken, even after multiple follow-ups over the past 10 days. The call center has been equally unhelpful and ineffective in addressing my concerns.
As a senior executive in the healthcare sector, I expected a professional response, especially after paying a premium for the service. However, it seems Berger Paints is neither interested in resolving issues nor in maintaining their reputation. I strongly advise others to avoid using the services of such unprofessional and incompetent contractors.