We booked two rooms for one day for 27th January check in. Booking ref. YAT0003361479. We have an medical emergency at home and are not able to go. We requested for deferring the booking to next weekend end or give us a credit voucher. Our request wasnot given a hearing. Is it not in humane and insensitive? May intervene and ensure that illegal ransom holding is not done by a chain as reputed as this one. The hotel was fully booked, being a long weekend. Can a hotel earn out of miseries of customers. BEWARE OF SUCH UNETHICAL HOYELS. THEY MAY ROB YOU AT NIGHT IN THEIR RESORT.