I did cash-out refinance with better.com that closed in July 2016.I have a background in accounting and have kept very good records over the decades.There was a grueling due diligence period where they asked for loads of information which I was able to supply.It became sort of a game with me.And whenever I would think there could be no more requests for information, one or two would appear in my email inbox.Finally they were done asking questions and they approved and funded the loan within 45 days at the loeest rate I found at the time of rate lock and with the lowest fees.
Some of their closing costs are estimated and I would use them again.I get the idea that they really, really, really do not want to foreclose on a property so they perform extreme due diligence to minimize the chance of that happening.Thr borrower wins the lowest rate and fees in the marketplace.