Worst agents, worst customer service ever experienced! Do not recommended!
Travelled - Shimla - Kullu- Manali
False promises, deceiving messages conveyed by three agents - Vrinda(sales executive), Vinod sharma(finance head)& Sunil Sharma(branch head). We paid for a luxury package and were serviced with basic standards not even a deluxe package. When we reached we were shocked to see the condition of the vehicle inspite of numerous requests being that we had senior citizens and kids travelling with us to shimla and manali. Then they promised us to provide another vehicle which was equally bad and had to be serviced thrice during our trip- wasting our time. To our fate, when we reached manali hotel booked for us advising that it’s 4 Star was pretty shocking. Matresses dirty, filthy bedsheets, dirty toilets and had to be asked to clean.
Inspite of numerous complaints, no actions were taken and on our last day travel back to Chandigarh- when we asked the agents to reduce the payments, they disagreed and made absurd comments. Were very rude, horrible behaviour and misbehaved with us. We had not made 15k payment until our trip was completed whilst we had already paid nearly 2 lakhs. Agents harassed and did not allow us to start our trip back to Chandigarh. They advised driver not to start or drive us back until we don’t pay the money.
Non- courteous, irresponsible and are only after p