On 2nd May-2020, I was looking to buy a “Premium Matrimony” account and hence was in touch with one of your customer service representatives /sales reps. Though I wanted to get enrolled/registered for the “Kerala matrimony domain/app”. However, on the persistence of the sales rep, I was made to enroll for the “Community domain / App” for a hefty sum of INR. 3, 900/-.
I have been grossly misguided by your agent(s) who continuously made calls from different numbers despite being told to “wait on” till I decide on the domain /app. Now I am NOT receiving any relevant profiles from the Community App ( Ezhava) and rather surprisingly or I should say shockingly! that all the better or much more relevant profiles belonging to my desired community - Ezhava are available in the Kerala Matrimony domain / App.
Further to this when I contacted the customer help desk/agents with my issue, one of your agents gave me the hope of providing me with corresponding community IDs on the 16th of May. However, till date, I have received nothing! To make matters worse for me the agent has stopped responding to my calls and WhatsApp messages.
Today I have been told by another agent that the option of setting up corresponding Ids was never in practice and that I was given wrong information by the previous agent. These are the contact numbers that I have used since the 2nd of May till date.
907262xxxx
907262xxxx
759497xxxx
960517xxxx
All the agents have stopped answering my calls which give me an understanding of the wrong intent or attitude the agents had in selling me this deceitful offer.
Kerala Matrimony is a reputed brand with international recognition. I don’t need to remind you that! The experience so far for me has been very harassing and I go to the extent of being made to feel as “CHEATED”.
An email was sent on May 23rd with the above complaint, for which I am yet to receive a response.
I contacted a helpline number which I found on the home page for the first time on 30th May. The executive informed me that I was sent an email on Monday. As per the email, based on the conversation with me you will be initiating a transfer of payment from Community to Kerala matrimony. Neither did I receive the email nor I requested transfer. I got a call a few days back. The executive requested for the community ids for which I needed corresponding Kerala ids. While reading out the ids call got disconnected. Spent like 15-20 min sharing ids. When I called back I was told that I will get a call back multiple times, which never happened. Not sure what’s going on!
Every time I come across Kerala matrimony where I now see better profiles I am tempted to buy premium. Is this a tactic to sell premiums? Is this how Matrimony achieved a 30% increase in sales during a lockdown? Why am I not able to fetch corresponding profiles in community matrimony as promised? Does your responsibility end at the moment a premium is sold?
Why am I not getting a response even after frequent follow-ups? Does the so-called most trusted site even have a help desk????