I am one of the customer of Bigbazaar from last more than two years and I am making all my purchases from Ahmedabad , Kankaria 10 Acers mall branch my average purchase of per month is Aprox rs 5-6 thousand per month from this store and never I had any problem with this store but yesterday what happens with me is not only shameful for them its for us also. yesterday night I make a routine purchase of some necessary items in which one item is “Gillette presto razor” I saw a board at their rack that buy two razors and get one free and at the same place Gillette razor are hanging .
I took 3 and many other items with that after complete billing, I come outside the store and when I checked my invoice I found that store persons charged for all 3 razors instead of giving me one free of cost. I get inside and complaint against that to same person who make the bill now the problem begins, he checked in his computer first than ask me to collect the refund from customer care desk I said it is your duty to check all schemes first than make the invoice and if you done it by mistake than it is your duty to arrange refund its not mine
after making lot of arguments, he go to customers care desk and said it is not possible to refund if you need you can take one more razor I shocked instead of feeling sorry that guy insisting me to cover up his mistake. I than contacted Mr. Priyank who is at the desk of customer care he is so rude. he have no adicates to talk to customer he told me that this scheme is not applied to this razor, I shocked again that what it mean than why you hanged a board over there if it is not applicable.
He started shouting in front of 100s of customers when I refused to take razors and ask for refund he ask a guy to collect all 3 razors from my purchased items. Now the shameless thing is that my wife is outside the store and store staff treating us as a thief and opened all three bags in search of just 3 razors because all three razors are packed in three different bags by their efficient staff. all customers are looking to us, their security guard and two more staff are doing here and there to all my purchased item I feel so guilty at that time I have to wait aprox 45 minutes to take just a refund of 48 rs which is charged by their staff because of his own mistake 100s of people are seeing us as a thief and that customer care officer mr. priyank is hopeless guy instead of doing anything he started shouting on me in front of many of customers present in the store at that time
This was my last and final visit to that store I hope that you can understand my problem if any one you are on my place I ask you a question that what would you like to do with them
parveen goel