SHOPPING FOR GROCERIES ON Sunday, Sept 14th, 2008 at 11 a.m.
*GOOD FRIENDLY STAFF AT BIG BAZAAR MULUND,
HORRORS- RUDE ARROGANT BEHAVIOUR OF STAFF FOR THE SECOND TIME AT DMART, MULUND
I did not realize how customer friendly Big Bazaar Mulund was, until I realized and experienced how bad it was at DMART, Mulund
This Sunday, despite having a bad experience at DMART earlier, we visited DMART MULUND and Big Bazaar MULUND, Big Bazaar outscored on many fronts, it has to improve itself on better quality of loose items it sells though. But DMART has to change the attitude of its staff which is more difficult.
The behaviour of the security at DMART was rude, even though parking space near the entry was existing, they made us park further away. Last time, my husband had carried a wallet /purse without sealing it, I had sealed my purse though which greatly inconvinienced me. This time, I went in with my purse sealed, after sometime they stopped my husband and asked him to seal his wallet. I cant tell you the horror of the whole thing. We stopped our purchases right there, even though we had picked up many of our groceries, the manager himself was quite rude. My husband heads his dept with a private sector bank, this bad experience from a 20-something know-it-all manager from DMART had put him off, he was shaken. I am now amazed as to how the company with such friendly people in the US, manages to find such arrogant and rude people to man its stores at MULUND, they are surely downgrading the value of the BRAND DMART.I HAVE VISITED DMART SEVERAL TIMES IN SEVERAL STATES IN THE US AND NONE OF THEM SMACK OF THE RUDE ARROGANT, IMPOLITE BEHAVIOUR TOWARDS CUSTOMERS THAT DMART MANAGEMENT /STAFF OF THIS INDIAN MULUND BRANCH IS EXHIBHITING, TO ALL INDIANS, A HYPERMART IS A NEW EXPERIENCE HERE AND THEY ARE UNWITTINGLY PUTTING UP WITH SUCH BAD BEHAVIOUR.
We then went to Big Bazaar, we got an excellent parking place on the first floor itself, almost unknowingly the security at the gate greeted us in a friendly, and we started shopping. Unknowingly, we evaluated BIG BAZAAR in a new way, as to how homely we felt here, how security was friendly, the security sealed the wallet of my husband by affixing a sticker, and we found almost all our needs at comparable rates and prices and minus the rude behaviour.
Interestingly on the same product, CAMAY DEODORANT BODY SPRAY, THE PRICE WAS ALMOST SAME BUT AT DMART NO TESTER WAS AVAILABLE FOR THE SIX DIFF TYPES - FRESH, HOT, CHOCOLATE, INTERNATIONAL SENSITIVE, ETC.
AT BIG BAZAAR THEY HAD KEPT A MINIMUM OF TWO IN EACH CATEGORY OPEN FOR THE CUSTOMERS TO TEST SPRAY THE DEOS BEFORE PURCHASING, I WAS AMAZED BY THE CUSTOMER CARE. AT DMART NO SUCH FACILITY WAS AVAILABLE.SO I WOULD HAVE PICKED FRESH AT DMART WHICH I FOUND WAS NOT TO MY LIKING IN BIG BAZAAR, LUCKILY I PICKED THE RIGHT CHOICE AT BIG BAZAAR
BIG Bazaar needs to clean up its rice varieties that are avaliable in loose variety, here we encountered some problems, but including the billing process went off very smoothely.kudos to the BIG BAZAAR