I had purchased a BIG TV set top box around 20 days back paying Rs.2190/- and placed an installation request immediately after purchase. I got a W.O. No. also issued.
I was confirmed that the installation would be done in 72 Hrs ( Confirmed by the dealer as well as the Customer care personnel ).
From then, I had been waiting for this damn thing to get installed. After 3 days of purchase, I had made a call to their customer care to know the status ( I am telling you, this exercise will definitely teach you how patient you can become, It will take minimum 30 minutes for you to get to talk to a person after hearing the rubbish music ).
I was confirmed that the installation would be done in further 48hrs !!!. After that I had been following it up almost every day for the same, wasting 30 mintues to 1 hr trying to get connected and then talking to their customer care, and everyday hearing the same story of 24 hrs for installation. Sometimes they will even provide you the exact time you will be contacted.
For eg :- they told me that I will be called at 11.15am on a particular day & installation would be done by 2.15pm ; What accuracy !!! ). At last I had decided to give up and would be returning back the STB, as early as possible. Wishing good luck to all who are still dare to go for BIG TV.
Cheers,
Sree, Bangalore