FRIENDS, PLEASE DO NOT TAKE BIG TV, IF YOU WANT SERVICE.
I AM NOT TALKING ABOUT GOOD SERVICE HERE, BUT SERVICE ITSELF IS NOT THERE, THEN ONLY YOU HAVE TO THINK ABOUT THE GOOD SERVICE I HAVE CONTINUOS PROBLEMS IN GETTING ONE SERVICE CALL GETTING CLOSED. I HAVE RAISED THE FOLLOWING, COMPLAINTS TO SHIFT MY CONNECTION FROM ONE LOCATION TO ANOTHER LOCATION. BUT THE FIRST CALL WAS CLOSED EVEN WITHOUT CALLING ME. THEN I RAISED ANOTHER TICKET FOR WHICH THEY TOLD AGAIN 48 HOURS I HAVE TO WAIT AND THERE WAS NO TRACK FOR THE FIRST COMPLAINT FOR THE DETAILS OF WHO CLOSED THIS CUSTOMER CALL. SINCE I WAS NOT USING THE CONNECTION FOR CERTAIN PERIOD, AFTER SHIFTING, I WAS NOT GETTING THE CHANNELS. SO FOR THIS AGAIN I HAD TO RAISE A NEW COMPLAINT. IS IT NOT THE DUTY OF THE PEOPLE TO ENSURE THAT THE CONNECTION IS WORKING AS IT WAS, WHEN THEY DO A SHIFTING? I WONDER. AGAIN I RAISED COMPLAINT AND HAD TO WAIT FOR 48 HOURS, THIS TIME, I WAS ASKED TO RESET THE STB AND THE CALL WAS CLOSED. STILL I HAD THE PROBLEM OF GETTING THE REGIONAL PACK. AGAIN I RAISED A COMPLAINT FOR THIS AND THIS TIME I HAD TO WAIT FOR 48 HOURS AND THE SAME PROCEDURE WAS REPEATED RESET SET TOP BOX AND NOTHING HAPPENED(THEY ENSURED THIS WILL COME UP IN 48 HRS) LIKE THIS I RAISED 5 COMPLAINTS AND OUT OF THESEFOUR CALLS WERE CLOSED, WITHOUT EVEN CALLING ME . HOW CAN A CUSTOMER CARE ACT LIKE THIS? STILL THIS IS MY FIFTH COMPLAINT NUMBER AND STILL I AM JUST WAITING TO GET MY SOUTHERN REGIONAL PACK FOR WHICH I HAVE PAID, WITH VERY LESS BELIEF. COMPLAINT NUMBERS: 82959450 - CALL CLOSED WITHOUT DOING ANY ACTIVITY83099767 - CALL CLOSED AFTER REINSTALLING WITHOUT ANY CHANNEL GETTING DISPLAYED83322968 - CALL CLOSED WHILE I WAS NOT GETTING REGIONAL PACK FOR WHICH I HAVE PAID83608000 - CALL CLOSED WITHOUT ENSURING REGIONAL PACK IS WORKING83716790 - CALL CLOSED WITHOUT CALLING THE CUSTOMER, WHO IS STILL SUFFERING WITH THE SAME ISSUE83860192 - CALL CLOSED WITHOUT CALLING THE CUSTOMER, WHO IS STILL SUFFERING WITH THE SAME ISSUE84540815 - STILL WAITING TO ACT ON THIS CALL .:-) - WITHOUT ANY BELIEF? WHY THE CALLS ARE CLOSED WITHOUT EVEN CONTACTING THE CUSTOMER? **HOW MANY MORE HOURS YOU EXPECT A CUSTOMER TO WAIT FOR THIS BEFORE THE CUSTOMER TAKES A DECISION TO MOVE ON TO THE COMPETITORS?