I purchased BIGTV from Digital shoppy on 29/08/2008 and I have contacted the Toll free number and they have given the work order number by saying that it will be “INSTALLED” on 30th August 2008.( they took my address and cell number)
02. I contacted on 30th of August 2008 and refer the compliant number(74945321), then they told me that I will get a call from service Engineer before 4pm and again I contacted at 5.30PM and then They said that I will get call from service engineer on 31st Aug 2008.
- AGAIN I contacted on 31st of August 2008 and refer the compliant number(74945321), then they told me that I will get a call from service Engineer before 6pm and again I contacted at 8.00PM and then They said that I will get call from service engineer on 1st Sep 2008.
04. AGAIN I contacted on 1st of September 2008 and refer the compliant number(74945321), then they told me that I will get a call from service Engineer before 12 AN and again I contacted at 2.00PM and then They said that I will get call from service engineer on 2st Sep 2008.
05. AGAIN I contacted on 2nd of September 2008 and refer the compliant number(74945321), then they told me that I will get a call from service Engineer before 12 AM and again I contacted at 3.00PM and then They said that I will get call from service engineer on 3rd Sep 2008.
06. AGAIN I contacted on 3rd of September 2008 and refer the compliant number(74945321), then they told me that I will get a call from service Engineer before 9.00 AM and again I contacted at 4.00PM and then They said that I will get call from service engineer on 4th Sep 2008
07. AGAIN I contacted on 4th of September 2008 and refer the compliant number(74945321), then they told me that I will get a call from service Engineer before 10.00 AM and again I contacted at 4.00PM and then They said that I will get call from service engineer on 5th Sep 2008
08. AGAIN I contacted on 5th of September 2008 and refer the compliant number(74945321), then they told me that I will get a call from service Engineer before 10.00 AM and again I contacted at 4.00PM and then They said that I will get call from service engineer on 6th Sep 2008
09. AGAIN I contacted on 6th of September 2008 and refer the compliant number(74945321), then they told me that I will get a call from service Engineer before 10.00 AM and again I contacted at 4.00PM and then They said that “ Your compliant has been booked against different Work order number so we cannot contact you and now I am going to create new compliant number(75301018), then it will be solved your problem on 7th Sep 2008 and get it installed. Sorry for inconvenience” It was told by Meenakshi from Customer care
08. AGAIN I contacted on 7th of September 2008 and refer the compliant number(75301018), then they told me that “ the compliant number is different and your address is not fully updated in that .I am going to update the address in compliant(75331018) and will get a call from service Engineer before 10.00 AM and again I contacted at 4.00PM and then They said that I will get call from service engineer on 8th Sep 2008
09. Today is 9th and nobody has contacted from Reliance for installation.