I downloaded BBDaily this morning and promptly added INR 2000 to my wallet because I wanted the additional free stuff of INR 1300 they advertised I would get. Beware, there’s a BIG T&C applies here and you don’t get the free milk or bag unless you subscribe for milk for a period. The bummer starts here - from a sad application to an even more pathetic customer service, I would give BBdaily 0 stars if that was possible.
Negatives:
1.Application lag issues: The application doesn’t update wallet or purchases real-time - atleast it’s not immediate. I added INR 2000 to my wallet and it didn’t show for over 10 mins. I went to the customer care chat to figure out where my money was. And then it showed INR 4000 when I paid only INR 2000. They didn’t know answer to either of the questions and added to my confusion with lack of “customer service” (I will give details on this subsequently) - no surprise there!
2.Application issues with purchase check out: Purchase checkout process is a mystery on its own - it says something weird like “confirm top-up’ and when you click it you are done - apparently. So you as a customer are confused what confirm top up is and want to know if your purchase is done. You want to check order history - but viola! that’s not updated. You ping the customer service rep again and she has no clue. Instead , she asks you meaningless questions like “did you hit the back button when making the purchase”. I’m like, even if I hit the back butt my shopping cart should have the stuff I put it in- no??
3.Application search feature- absolutely miserable. It’s slow, doesn’t give you relevant drop down and doesn’t pick up key words like “oil” or “channa”. Tried oil and my app was hung for longer than my tolerance would permit for it to be hung.
4.App issues - chat with customer care: No pop up to let you know there’s been a response from the customer service rep. So you have to keep waiting on their chat screen for response. And if you switch screens , your session will be closed by the chat rep stating they haven’t heard from you. Doesn’t matter how long they take to respond but if you disappear for a min, they close the session.
5:App issues - UI: unfriendly UI - not just limited to search feature. I have been with BB for more than 4 years now and I have never encountered such a bad UI. Even Swiggy and Zomato have better UI than BBdaily.
6:app issues - doesn’t show transaction amount debited from wallet even after an hour of purchase. Freaking scary! I made my purchase over an hour back and my wallet still shows the complete amount without my recent purchase amount being deducted.
7.Customer service: there was anything but service with BBdaily customer care. I had the displeasure of dealing with “Anupriya - 4510” and following were my issues with her:
A.Delayed response
B.Lack of understanding of issue and asking irrelevant questions, thereby
C.Hands-off approach - like “sorry for the inconvenience caused. I will escalate the issue to the right team”. I’m like thinking, “yeah sure you will”. Absolutely no sincerity.
D.Seriously rude and borderline obnoxious: How does Anupriya - 4510 get off by calling me by my first name “Ananya”? If we were all from the same organisation and she knows me, I would get it. But for all she knows , I may be a 60 year old professor. Show some respect to your customers. You have a job because they are buying from you. Anupriya had the most rude and patronising tone in her chats, almost like “Ananya, like I already told you”. Unbelievable!!
Pros:
1.Their daily delivery
2.INR 1 service charge
3.No minimum limit to order for delivery
I’m yet to witness any of the pros since this morning was my first order. Will see how it goes.
I can’t believe the application issues weren’t caught during UAT.
I’m totality, I’m waiting to finish the money I loaded in my wallet and uninstall the app. Had enough of BBDaily wasting my Saturday morning!