With a todder, hour long commute and hectic social life;) grocery shopping was becoming a chore and usual cause for irritation every weekend. The smallest shopping trip was a minimum two hour excercise what with parking and traffic. So I decided to free up my weekends by trying Big Basket and I am so glad!
Products and Pricing:
The main question is vegetables.and they come completely fresh, of great quality and packed beautifully. The balance products are mostly on MRP with token discounts of 1% to 2%.
I think the folks at Big Basket need to up their game(and special discounts) as their volumes go up.
Website
Also the layout of the website is just middling, and also looking forward to an app for this!
There are times when load times are slow, but that has improved in the past couple of months.
Service
My big issue is that delivery is rarely next day. It takes a minimum of 2 days and that for most households is not viable. Their delivery guys are neatly dressed, presentable and even help putting stuff away. Yes, please check your bill against the ordered items, like you would at any other supermarket.
One suggestion is that if they are out of a product, they should call to inform you and offer some alternatives. Eg. They didnt have a pack of 6 eggs but they had a dozen, which I would have obviously gone for.
All in all its a concept that is sorely needed for families on the go.