I am not sure how the website is designed and how the fields are created to enter and Verify the Pincode of an area. When I placed the order the pin code field just takes the order fine and after a day I get a call and I am informed that the order area is out of their vicinity. I mean while placing the order the area is in their vicinity but while delivering how come it goes out of the area.
The customer service is poor and the support executives are the most irresponsible ones I have ever seen. They keep giving you fake consolations when the orders are not delivered on time.
I thought first time that it would not be repeated again but I was stupid to have ordered from them again. But yes that was my last order from Big basket. given a chance if people do not rectify their mistakes then things are called intentional. Very poor service in Kolkata.