I am a regular customer of big basket, but due to recent experience for order EMO-1991582-080215 I may not further continue with bigbasket.
EMO-1991582-080215 was scheduled for 8th Feb 2015, in evening I got a call from big basket were they highlighted issue in delivery van and wanted to reschedule order on 9th.
Someday in my mailbox I got a mail from big basket mentioning that customer requested to reschedule the order, which is a fake update. I had written many mail to big basket but they are not accepting that order was reschedule due to their vehicle problem.
Now I no more trust with Customer Service
BTW, I got the order as per revise schedule, Pros of Bigbasket
=
Its good professional site
most of the time delivery is prompt
delivery done in good condition
inacase they do not meet the delivery time, they add bigbasket point in account
Wide range of products
Cons of Bigbasket
=
Discounts are not attractive
Free delivery is applicable only on INR 1000 and above orders
Bad customer service