I have ordered grocery online on 03-06-2019 for 895Rs and I have booked time slot for my order delivery for today morning(04-06-2019) for(7 to 9.30AM) but I didn’t got my items so I called their costumer care regarding the same at 9.30am today in morning they said you were not reachable so we have changed your slot for today evening between 5-7 pm but now when I have called them at 6.45pm in evening they said your order is cancelled as we don’t serve in your area after listening that I had heated argument with their costumer care executive.Then I asked their costumer care executive to refund my money and send me Refund Reference Number on my given mobile number or else email/message me regarding the cancellation of my order they said we don’t provide any such details then I said them to please send me text message on my registered mobile number regarding the cancellation has been done and refund is in process then they said we don’t give in text any such information to costumers when I asked their executive that when I will get my money they said it will take 7-9 working days to get your money back to your account.
Now my concern is...
1) Why they have blocked my money for 9-10 days as they have to cancel the order or why they have confirmed my order for the selected area if they don’t serve in my location with pin code 411046 now also it’s showing on their site that they serve in my location.
2) Why they are not ready to provided me Refund Reference Number if they have initiated the refund.
3) Why they are not ready to send me email/text message on my registered mobile number or on my registered mail id regarding the cancellation of my order.
4) Why they are telling lie since morning that your order will be delivered by today when they don’t want to deliver it or have cancelled it.
5) When I called them in morning their representative cut my call three times then on forth time they talked with me when I shouted on their female executive.
6) When I was on call with their costumer care representative at that time their executive was continuously changing his words first he said refund is initiated but when I asked him to give Refund Reference Number he changed his words and said refund amount will be initiated not initiated till now.
7) They were having my three mobile numbers so how call was not reachable all numbers are in service and all three numbers are of different service providers.
At last I want to say that their top to bottom level executives are just doing fraud I am having their call recordings which shows how they are running their fake/fraud business and blocking costumer payment to get interest on that money from bank, They are such cheap persons that they can give any fake excuses to get rid out of problem. I have done shopping from Grofers who are their competitors in the same field but never faced any such issue.I have used Myntra, Tatacliq, Amazon, Flipkart on regular basis for placing an order but after return/cancellation of order they provide Refund Reference Number to track your status of your refund amount in your bank.
Worst/useless/fake/fraud online shopping site I am having all proofs against them I will initiate this issue forward to get justice against such fraud peoples. Now also its showing on their site order is cancelled and amount will be refunded back to your Bigbasket wallet who has told them to return my amount in Bigbasket wallet I have never told them to refund in this wallet I want my amount to be returned by same payment mode as I have used while booking .
Grievance has been successfully lodged and your docket number:1361039 on https://xxxxxxxxxxxxxxx.gov.in/